Please use this identifier to cite or link to this item: http://hdl.handle.net/10366/126523
Analysis and Improvement of Knowledge Management Processes in Organizations Using the Business Process Model Notation: Profile on PlumX
Title: Analysis and Improvement of Knowledge Management Processes in Organizations Using the Business Process Model Notation
Authors: García-Holgado, Alicia
García-Peñalvo, Francisco José
Hernández García, Ángel
Llorens Largo, Faraón
Keywords: Business processes
Knowledge management
Information systems
Business process modeling
Issue Date: 2015
Citation: García-Holgado, A., García-Peñalvo, F. J., Hernández-García, Á., Llorens-Largo, F. “Analysis and Improvement of Knowledge Management Processes in Organizations Using the Business Process Model Notation”. In D. Palacios-Marqués, D. Ribeiro Soriano, K. H. Huarng (Eds.), New Information and Communication Technologies for Knowledge Management in Organizations. 5th Global Innovation and Knowledge Academy Conference, GIKA 2015, Valencia, Spain, July 14-16, 2015, Proceedings. Lecture Notes in Business Information Processing. Vol. 222. Pages 93-101. Switzerland: Springer International Publishing.
Abstract: [EN] Successful knowledge management is one of the main challenges for any kind of organization. This paper aims to enhance knowledge management processes within companies and institutions, by analyzing different processes that are part of common stages along all knowledge management lifecycles de-scribed in the literature. The processes have been modeled using the Business Process Model and Notation with a high abstraction level, in order to cover a wide range of organizations. The paper also presents a possible evolution and enhancement of knowledge management processes using the Business Process Model and Notation diagrams, including the use of superior and better perform-ing technological solutions to support knowledge management processes. As a result, we propose a set of improvements that can be extrapolated to other knowledge management-related business processes.
URI: http://hdl.handle.net/10366/126523
ISBN: 978-3-319-22203-5
978-3-319-22204-2
ISSN: 1865-1348
Appears in Collections:GRIAL. Artículos del Grupo de Investigación en Interacción y E-learning

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