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García-Peñalvo, Francisco J. Conde González, Miguel Ángel 2016-01-18T12:16:47Z 2016-01-18T12:16:47Z 2014 García-Peñalvo, F. J., & Conde, M. Á. (2014). Using informal learning for business decision making and knowledge management. Journal of Business Research, 67(5), 686–691. doi:http://dx.doi.org/10.1016/j.jbusres.2013.11.028 0148-2963 http://hdl.handle.net/10366/127247 http://dx.doi.org/10.1016/j.jbusres.2013.11.028 [EN]The process of making decisions in businesses requires, amongst other things, the efficient management of information related to employees competencies. However it is not sufficient to deal with competencies acquired in institutional contexts, as employees also achieve competencies through informal learning activities outside the organizations. If an organization is to make well informed decisions, it must therefore gather information about the external activities of its employees which contribute to their competence development. This paper proposes a methodology to facilitate the identification and recognition of an employee's informal learning instances, supported by a technological framework. To validate the methodology, a pan-European project has implemented it and a panel of experts has evaluated how it works. The main findings from this study suggest that although it is possible to make decisions on the basis of informal learning instances, both the methodology and tools used should be flexible enough to satisfy the needs of the organization. eng https://creativecommons.org/licenses/by-nc-nd/3.0/ info:eu-repo/semantics/openAccess Attribution-NonCommercial-NoDerivs 3.0 Unported Decision-making Informal learning Competences Information management Toma de decisiones Aprendizaje informal Competencias Gestión de la información Using informal learning for business decision making and knowledge management info:eu-repo/semantics/article