TY  - JOUR 
AU  - Mano González, Marta de la
AU  - Creaser, Claire
PY  - 2014
SN  - 0961-0006 (print) 1741-6477 (web)
UR  - http://hdl.handle.net/10366/158372
AB  - A literature review of the development of the Balanced Scorecard (BSC) in libraries was used to develop a series of hypotheses on the main characteristics of its implementation, use and outcomes. These were tested via an electronic questionnaire sent...
LA  - eng
PB  - Sage publications
KW  - Balanced Scorecard
KW  - Performance measurement
KW  - Strategic management
KW  - Libraries
KW  - Evaluación del rendimiento
KW  - Gestión estratégica
KW  - Bibliotecas
KW  - Library Administration
TI  - The impact of Balanced Scorecard in libraries: from performance measurement to strategic management
DO  - https://doi.org/10.1177/0961000614558078
T2  - Journal of Librarianship and Information Science
VL  - 48
M2  - 191
ER  -