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Título
On data-driven systems analyzing, supporting and enhancing users’ interaction and experience
Autor(es)
Director(es)
Palabras clave
TECHNOLOGY
Tesis y disertaciones académicas
Computer science
Universidad de Salamanca (España)
Tesis Doctoral
Academic dissertations
Human-Computer Interaction
Software Architectures
Knowledge Discovery in Databases
Data-driven
Data
User Experience
Interaction
Users’ performance
Artificial Intelligence
Machine Learning
Deep Learning
Virtual Worlds
Massive Open Online Courses
Web forms
Quantum Computing
Programming
Fecha de publicación
2018-07
Resumen
[EN]The research areas of Human-Computer Interaction and Software Architectures have
been traditionally treated separately, but in the literature, many authors made efforts to
merge them to build better software systems. One of the common gaps between software
engineering and usability is the lack of strategies to apply usability principles in the initial
design of software architectures. Including these principles since the early phases of software
design would help to avoid later architectural changes to include user experience
requirements. The combination of both fields (software architectures and Human-Computer
Interaction) would contribute to building better interactive software that should include the
best from both the systems and user-centered designs. In that combination, the software
architectures should enclose the fundamental structure and ideas of the system to offer the
desired quality based on sound design decisions.
Moreover, the information kept within a system is an opportunity to extract knowledge
about the system itself, its components, the software included, the users or the interaction
occurring inside. The knowledge gained from the information generated in a software
environment can be used to improve the system itself, its software, the users’ experience, and
the results. So, the combination of the areas of Knowledge Discovery and Human-Computer
Interaction offers ideal conditions to address Human-Computer-Interaction-related
challenges. The Human-Computer Interaction focuses on human intelligence, the Knowledge
Discovery in computational intelligence, and the combination of both can raise the support
of human intelligence with machine intelligence to discover new insights in a world crowded
of data.
This Ph.D. Thesis deals with these kinds of challenges: how approaches like data-driven
software architectures (using Knowledge Discovery techniques) can help to improve the users'
interaction and experience within an interactive system. Specifically, it deals with how to
improve the human-computer interaction processes of different kind of stakeholders to
improve different aspects such as the user experience or the easiness to accomplish a specific
task.
Several research actions and experiments support this investigation. These research
actions included performing a systematic literature review and mapping of the literature that
was aimed at finding how the software architectures in the literature have been used to
support, analyze or enhance the human-computer interaction. Also, the actions included work
on four different research scenarios that presented common challenges in the Human-
Computer Interaction knowledge area. The case studies that fit into the scenarios selected
were chosen based on the Human-Computer Interaction challenges they present, and on the
authors’ accessibility to them. The four case studies were: an educational laboratory virtual world, a Massive Open Online Course and the social networks where the students discuss
and learn, a system that includes very large web forms, and an environment where
programmers develop code in the context of quantum computing. The development of the
experiences involved the review of more than 2700 papers (only in the literature review
phase), the analysis of the interaction of 6000 users in four different contexts or the analysis
of 500,000 quantum computing programs.
As outcomes from the experiences, some solutions are presented regarding the minimal
software artifacts to include in software architectures, the behavior they should exhibit, the
features desired in the extended software architecture, some analytic workflows and
approaches to use, or the different kinds of feedback needed to reinforce the users’ interaction
and experience.
The results achieved led to the conclusion that, despite this is not a standard practice in
the literature, the software environments should embrace Knowledge Discovery and datadriven
principles to analyze and respond appropriately to the users’ needs and improve or
support the interaction. To adopt Knowledge Discovery and data-driven principles, the
software environments need to extend their software architectures to cover also the challenges
related to Human-Computer Interaction. Finally, to tackle the current challenges related to
the users’ interaction and experience and aiming to automate the software response to users’
actions, desires, and behaviors, the interactive systems should also include intelligent
behaviors through embracing the Artificial Intelligence procedures and techniques.
URI
DOI
10.14201/gredos.138497
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