Título
The impact of Balanced Scorecard in libraries: from performance measurement to strategic management
Autor(es)
Palabras clave
Balanced Scorecard
Performance measurement
Strategic management
Libraries
Evaluación del rendimiento
Gestión estratégica
Bibliotecas
Clasificación UNESCO
Unesco:: 5 Información y Comunicación:: 5.25 Sistemas de información documental:: biblioteca
Fecha de publicación
2014-11-17
Editor
Sage publications
Citación
de la Mano, M., & Creaser, C. (2016). The impact of the Balanced Scorecard in libraries: From performance measurement to strategic management. Journal of Librarianship and Information Science, 48(2), 191-208. https://doi.org/10.1177/0961000614558078
Resumen
A literature review of the development of the Balanced Scorecard (BSC) in libraries was used to develop a series of hypotheses on the main characteristics of its implementation, use and outcomes. These were tested via an electronic questionnaire sent to a sample of 49 academic, public and national libraries worldwide known to be using the BSC, with 15 respondents. The results show that the key driver for most was to improve library management; considerable support was needed in developing the framework; selecting the Key Performance Indicators (KPIs) was the most challenging implementation issue; and most felt they had benefited from using the BSC.
URI
ISSN
0961-0006 (print) 1741-6477 (web)
DOI
https://doi.org/10.1177/0961000614558078
Versión del editor
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